Terms and Conditions


YOUR RESERVATION

When you make an online booking at you are entering into a direct contract with Porto Ricco

» Are large groups required to pay a deposit in advance?
For group bookings of 8 people or more you will be required to secure your reservation with a credit/debit card, in the form of a 20% refundable deposit of total meal value. However, please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees at least 24 hours prior to the reservation, we reserve the right to charge your card £10 per person for ‘no show’.

» Are online or telephone reservations limited?
Porto Ricco accepts a limited number of reservations because we welcome walk-ins at any time. Therefore it is always advised to ring the restaurant for same day bookings.

» Can customers visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends and during bank holidays, but we do our best to accommodate our customers on a first come, first served basis. Sadly, some customers may be disappointed by the wait and we apologies for that but cannot guarantee a table at busy times. We therefore ask large groups, or those attending for a special occasion, to book in advance to avoid disappointment.

» Can you make a reservation by telephone?
Yes of course you can.

» Can I make a same-day online reservation?
Please call the restaurant if you’re hoping to make a same-day booking, to ensure we can accommodate you.

» When is my reservation confirmed?
When you use the online booking form, an email is sent to the restaurant with your booking details. You should get a reply confirming your booking, but if you don’t then please ring the restaurant to make sure they’ve received your booking.

» Do I have to provide confirmation of my reservation?
Quoting the name the booking was made under should usually suffice.

» Can I bring my own food or drinks to the restaurant?
No food or beverages except those supplied by Porto Ricco restaurant may be consumed within the premises. If you are having a party at Porto Ricco and would like to bring your own cake please inform the restaurant at the time of booking so that the manager can be informed.

» Can I make a change to the number of guests attending?
If your numbers are increasing or decreasing, please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability.

CANCELLATION AND REFUNDS

» Can I cancel my reservation?
If you wish to cancel your booking, please either call the restaurant or send an email. Please be aware that if you fail to give us 24 hours notice prior to the reservation for groups of 6 or more, we reserve the right to charge your card £10 per person for “no show”.

» Can the restaurant cancel your reservation?
We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the System if we believe that you are misusing the System or if you are in breach of these User Terms.

COOKING

» How fresh is our food?
Our chefs prepare our food from scratch and try to offer a variety of mouth-watering dishes through a choice of seasonal ingredients. We cannot therefore guarantee serving any particular dish at any time. However, if you cannot find the particular dish that you like, please feel free to ask if it is available. Our staff are always willing to try to help.

SPECIAL DIETARY REQUIREMENTS

» I have an allergy, what should I do?
If you have a food allergy, then please ask a member of staff to provide you with our Allergen Booklet for advice. Unfortunately, due to the nature of our restaurant, we cannot guarantee that allergens are not present in any dish.

» I am a vegan / vegetarian, do you offer dishes suitable for me?
If you’re vegan or vegetarian we offer a wide range of vegetarian dishes.

LOST AND FOUND PROPERTY

» What happens if I lose or have my property stolen in your restaurant?
Porto Ricco cannot accept any responsibility for any items lost, damaged or stolen on these premises.

» What happens if any of my property is damaged?
Customers are reminded not to leave their mobile phones and other electronic devices on the table since Porto Ricco does not accept any liability for any damage as a result of spillages on electronic equipment or valuables.

» What happens to lost property?
We do our best to try to return items left on our premises to the rightful owner within 7 days. We cannot guarantee to keep items for longer than this. We will dispose of any remaining items in an environmentally friendly manner where possible. This includes donations to registered charities.